Shipping Info

Shipping Information

Made-to-Order Products

Our products are made to order, meaning each item is crafted after your order is placed. To ensure the highest quality, all our items are handmade with love and attention to detail. Please allow 7-10 business days for your order to be processed and shipped. You will receive an email with a tracking number once your order is on its way!

Shipping Times & Costs

We ship worldwide! All shipping prices are listed in US dollars (USD). Note that business days exclude public holidays and weekends. Below is an estimated delivery timeframe for various destinations:

Please note: The times provided are estimates and are subject to change due to various factors. International shipping, especially during events like the COVID-19 pandemic, may experience delays that are beyond our control. Unfortunately, we cannot guarantee delivery times or offer returns for items arriving late.

COVID-19 Impact

Due to COVID-19, please allow additional time for delivery and dispatch. Many couriers are operating with reduced staff, and delays may occur. Our team is doing its best to fulfill orders promptly, but handmade products and our operations may be affected by the pandemic, leading to potential delays.

Delivery Delays

During busy sale periods or new collection launches, your order might not always be delivered within the specified timeframes. We cannot provide compensation for any unexpected delays once the item has been dispatched from our warehouse.

Customs Charges

The prices listed in our online store do not include international duties or other customs charges that may apply. These costs are determined by your local customs office and are outside of our control. Please check your country’s customs regulations and be aware of any potential charges before placing your order. Valerius is not responsible for any customs duties or taxes that may apply.

For any further questions, please contact us at support@valerius.com.